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Filing a claim on your Dependent Care Flexible Spending Account (DCFSA)

When you want to either make a payment to a provider or reimburse yourself using funds in your health and benefit account(s), you will need to file a claim. You can file a claim with the MyHealth app, on the member website, and by mail or fax.

MyHealth app

Select “Send Payment” or "Reimburse Myself"
Choose the account you want to use > enter the required claim details.
Upload your receipt > review summary > click “Submit.”
Note: When you use a receipt from the Receipt organizer, it will display with a green “Used” indicator at the top right.

Member website

Select “Send Payment” or "Reimburse Myself" > choose the account you want to pay “From” > choose who to make a payment “To.”
Upload your receipt.
Follow the on-screen instructions > “Submit.”

Mail or fax

Download the Reimbursement Request Form – Health & DCFSA from the member website: “Tools & Support” > “Account Support & Forms.”
Fill out the form.
Fax or mail it to Bank of America.

Deadlines for filing claims

For details on filing deadlines, find your plan in the "Accounts" section on the member website's homepage. Hover mouse over the information icon to the right of the plan name and a pop-up will appear showing you the key dates for your account.

Tip: You can choose to receive text alerts on your claim status. On the member website: "Message Center" > "Update Notification Preferences"

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Bank of America, N.A. makes available The HSA for Life® Health Savings Account as a custodian only. The HSA for Life is intended to qualify as a Health Savings Account (HSA) as set forth in Internal Revenue Code section 223. However, the account beneficiary establishing the HSA is solely responsible for ensuring satisfaction of eligibility requirements set forth in IRC sec 223. If an individual/employee establishes a HSA and s/he is not otherwise eligible, s/he will be subject to adverse tax consequences. In addition, an employer making contributions to the HSA of an ineligible individual may also be subject to tax consequences. We recommend that applicants and employers contact qualified tax or legal counsel before establishing a HSA.

Bank of America does not sponsor or maintain the Flexible Spending Accounts (FSA) / Health Reimbursement Accounts (HRA) that you establish. The programs are sponsored and maintained solely by the employer offering the plan, or by an individual establishing an independent plan. Bank of America acts solely as claims administrator performing administrative tasks pursuant to an agreement with, and at the direction of, the sponsoring employer or individual under an independent plan. The sponsoring employer or individual under an independent plan is solely responsible for ensuring such arrangements comply with all applicable laws.

The planning tools and information calculators are illustrative only, and accuracy is not guaranteed. They are intended to provide a comparative tool for various consumer health care options and potential costs and savings of those options. Bank of America and its affiliates are not tax or legal advisors. The calculators are not intended to offer any tax, legal or financial advice and do not assure the availability of or your eligibility for any specific product offered by Bank of America or its affiliates. Please consult with qualified professionals to discuss your situation. This site may contain links to third-party content, which may be articles, videos, or calculators, regarding health plans only as a convenience. Some articles, videos and calculators may have been written and produced by third parties not affiliated with Bank of America or any of its affiliates.

Neither Bank of America nor any of its affiliates or employees provide legal, tax or accounting advice. You should consult your legal and/or tax advisors before making any financial decisions. This material should be regarded as general information on health care considerations and is not intended to provide specific health care advice.

If you have questions regarding your particular health care situation, please contact your health care, legal or tax advisor.

Please consult with your own attorney or tax advisor to understand the tax and legal consequences of establishing and maintaining a HSA, FSA, Dependent Care FSA, and/or HRA plan.

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