What you need to know when paying with your LSA

Easily access the funds in your Lifestyle Spending Account (LSA) to pay for qualified expenses.

1. Use your Bank of America Health and Benefit Account Visa® debit card1 to pay at checkout—it’s the easiest way to pay. Make certain to keep detailed receipts for any qualified expenses, as you may be requested to substantiate the purchase.

2. If your LSA doesn’t offer a debit card or yours isn’t available at the point of purchase, you can easily file a claim to be reimbursed. Just be sure to keep a receipt with a detailed description of the qualified expense.

You can file a claim to remiburse yourself for expenses you pay out-of-pocket on the member website or the MyHealth app.

Note: Before filing a claim for the first time, you will want to Link your Bank Account for faster reimbursement. Please note this is a 2-step process and you should allow approximately 3 days.

Member website

  • From the Home screen select "Reimburse Myself" and follow the on-screen instructions to complete the submission process

MyHealth app

  • From the Home screen select "Reimburse Myself" and follow the on-screen instructions to complete the submission process

Additional information about your purchase may be requested

Whether you pay using your debit card debit card at point of purchase, or request a reimbursement, you may receive a notification that more information is needed to prove that your purchase was for a qualified expense. If that occurs, view the task section of the member website or MyHealth app to see what information may be needed—generally you will need to submit a receipt. You will receive a series of notifications and if you fail to respond or don’t provide the required receipt your claim could be denied.

How to submit documentation about your purchase

Member website

  • Select "Tasks" > "Receipt(s) needed to approve your claims" and follow the on-screen instructions to complete the submission process

MyHealth app

  • Select "Tasks" > "Receipt(s) needed to approve your claims" and follow the on-screen instructions to complete the submission process

Mail or fax

  • Fax the reminder notice with a copy of the receipt to 844.590.0919
    Note: You will receive a decision on reimbursement within 30 days after the documentation is received.

1This Health and Benefit debit card program is issued by Bank of America, N.A. Visa is a registered trademark of Visa International Service Association, and is used by the issuer pursuant to license from Visa U.S.A. Inc.